Robes de bal sirène asymétrique épaule dénudée, robe en velours bordeaux FD1499

- Note: If you need a custom size & color or have any additional notes for us, please 'ADD TO CART', then 'VIEW CART' to 'Add a note to your order' or contact us after placing the order.

Click for Size chart

Click to see how to measure guide

Click to see color charts

Ship with confidence! We use DHL GoGreen to ensure sustainable delivery options for every order. Your Order will be delivered with minimal environmental impact.

1. Shipping Costs

• Shipping costs are calculated at checkout based on the weight and destination of your order.
• Payment for shipping is collected with your purchase and is final.

2. Delivery Terms

2.1 Transit Time (International)

• Orders shipped from China via DHL or UPS Express typically take 5-7 days in transit.
• The exact transit time depends on the selected shipping method, which is shown at checkout.

2.2 Dispatch Time

• Orders are usually dispatched within 7-25 business days after payment.
• Heavily beaded or highly customized items, seasonal demand (e.g., late November to April), and major design alterations may extend production times.

2.3 Change of Delivery Address

• You can request a delivery address change any time before the order is dispatched.

2.4 P.O. Box Shipping

• VINIODRESS does not ship to P.O. box addresses.

2.5 Military Address Shipping

• Shipments to military addresses are available through USPS or EMS.

2.6 Delivery Delays

• If your order exceeds the estimated delivery time, please contact us so we can investigate.

2.7 Delivery Surcharges

• Surcharge of $26-30 will be applied for remote area shipping address.

3. Tracking Notifications

• Once your order is dispatched, you’ll receive a tracking link to monitor the shipment’s progress through the carrier’s updates.

4. Duties & Taxes

4.1 Sales Tax

• Sales tax is included in the product price displayed on our website.

4.2 Import Duties & Taxes

• Import duties and taxes may apply upon arrival in your country. These fees vary by destination.
• If you refuse to pay duties and taxes, the goods will be returned at your expense. A refund will be issued for the item’s value, minus return shipping costs and fees. Initial shipping charges are non-refundable.
• For a lower declared value on packages, or other customs requests, contact us before shipment.

4.3 EU VAT Changes (2021)

• As of July 1, 2021, VAT is charged on all goods imported to EU countries. We do not charge VAT at checkout.
• You are responsible for import taxes, fees, and duties levied by your country upon delivery.
• If required, we can provide invoices or other customs documents.

EU Countries Include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Return & Refund Policy

1. Cancellations

• Orders placed more than 24 hours ago cannot be canceled.

2. Returns

2.1 Eligibility
We accept returns for standard-size items (US2-16) within 7 days of delivery. To qualify:

• Items must be in their original condition: unworn, unused, with tags, and in original packaging.

2.2 Exceptions (Non-Returnable Items)
We do not accept returns for the following:

• Accessories
• Custom sizes, colors, or designs
• Plus sizes (US16W-26W)
• Try-on orders with more than one dress
• Made-to-order products (wedding dresses, fully beaded dresses, flower girl dresses, bridesmaid dresses, etc.)
• Items priced over $400—please verify size and details before ordering.

2.3 Damages & Issues
Inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us within 2 days to report the issue. We will evaluate and resolve it promptly.

2.4 How to Start a Return
To initiate a return:

• Email us to request a return authorization.
• Once approved, we’ll provide instructions for returning your item.
• Return shipping fees are your responsibility.
• Returns without prior authorization will not be accepted.

3. Exchanges

For faster service, return the unwanted item (following the return process), and place a new order for your desired item once your return is accepted.

4. Refunds

• We will notify you after receiving and inspecting your return.
• Approved refunds will be processed to your original payment method.
• Shipping fees are non-refundable, and a 10% restocking fee may apply.
• Refunds may take additional time to process depending on your bank or card issuer.