Shipping policy
Shipping Policy
Thank you for shopping with VINIODRESS.
Most of our dresses are made to order, allowing us to carefully craft each piece according to your selected size, color, and customization requests. Please review the following shipping information before placing your order.
Production Time
Because most of our dresses are individually made after an order is placed, production time varies depending on the design and level of customization.
Estimated production times are:
- Standard dresses: approximately 7–20 business days
- Wedding dresses, heavily beaded styles, or highly customized orders: approximately 20–40 business days
Estimated production times are displayed on each product page. During peak seasons (such as November through April), production may require additional time.
If you have an event deadline, please contact our customer service team before placing your order. We will gladly confirm whether your requested delivery date can be accommodated.
Shipping Methods
Orders are shipped directly from our production facility in Shandong, China.
We work with reliable international carriers, including:
- DHL Express
- FedEx
- UPS
- EMS (selected destinations)
- USPS (for certain military addresses)
The shipping method available for your destination will be displayed during checkout.
Shipping Costs
Shipping costs are automatically calculated during checkout based on:
- Destination country
- Package weight
- Shipping method
The shipping fee shown at checkout is the final shipping charge unless a remote-area surcharge applies.
Estimated Shipping Time
After your order has been completed and shipped:
| Destination | Estimated Transit Time |
|---|---|
| United States | 4–7 business days |
| Canada | 4–8 business days |
| Europe | 4–8 business days |
| Australia | 5–8 business days |
| Other Countries | 5–10 business days |
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, airline schedules, or local courier services.
Remote Area Surcharge
Some shipping addresses classified as remote locations by DHL, UPS, or FedEx may require an additional shipping surcharge.
If your address falls within a remote delivery zone, our customer service team will contact you before shipment to confirm the additional shipping cost.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information
- Tracking link
Please allow 24–48 hours for tracking information to become active.
Address Changes
Shipping addresses may be updated before production or shipment begins.
Once an order has been shipped, we are unable to guarantee address changes.
Please carefully review your shipping information before completing your purchase.
P.O. Boxes & Military Addresses
We generally do not ship to P.O. Box addresses.
Military addresses may be available through USPS or EMS depending on the destination.
Please contact us before placing your order if you require delivery to a military address.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, VAT, import taxes, or other government fees imposed by your destination country.
These charges are determined by your local customs authority and are not included in your order total unless otherwise stated.
Customers are responsible for paying any applicable import duties or taxes.
If customs clearance requires additional documentation, our customer service team will gladly assist.
Refused Shipments
If a shipment is refused or returned because:
- import duties or taxes are not paid,
- the delivery is refused,
- an incorrect shipping address is provided,
any refund will be processed after the package is returned to us.
Original shipping costs, return shipping charges, customs fees, and other carrier charges may be deducted from the refund where applicable.
Shipping Delays
Although we work hard to deliver every order on time, occasional delays may occur due to:
- Customs inspections
- Severe weather
- Public holidays
- Airline transportation delays
- Carrier operational issues
If your order exceeds the estimated delivery timeframe, please contact us and our customer service team will assist in tracking your shipment.
Need Your Dress by a Specific Date?
If you need your dress for a wedding, prom, homecoming, or another special event, please contact us before placing your order.
Our team will confirm whether your event date can be accommodated and recommend the most suitable production and shipping options.
Contact Us
If you have any questions regarding shipping, please contact us.
Email: service@viniodress.com
WhatsApp / Phone: +86 15995748189
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
We typically respond within 12–24 business hours.