Return & Refund

Return & Refund Policy

1. Cancellations

• Orders placed more than 24 hours ago cannot be canceled.

2. Returns

2.1 Eligibility
We accept returns for standard-size items (US2-16) within 7 days of delivery. To qualify:

• Items must be in their original condition: unworn, unused, with tags, and in original packaging.

2.2 Exceptions (Non-Returnable Items)
We do not accept returns for the following:

• Accessories
• Custom sizes, colors, or designs
• Plus sizes (US16W-26W)
• Try-on orders with more than one dress
• Made-to-order products (wedding dresses, fully beaded dresses, flower girl dresses, bridesmaid dresses, etc.)
• Items priced over $400—please verify size and details before ordering.

2.3 Damages & Issues
Inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us within 2 days to report the issue. We will evaluate and resolve it promptly.

2.4 How to Start a Return
To initiate a return:

• Email us to request a return authorization.
• Once approved, we’ll provide instructions for returning your item.
• Return shipping fees are your responsibility.
• Returns without prior authorization will not be accepted.

3. Exchanges

For faster service, return the unwanted item (following the return process), and place a new order for your desired item once your return is accepted.

4. Refunds

• We will notify you after receiving and inspecting your return.
• Approved refunds will be processed to your original payment method.
• Shipping fees are non-refundable, and a 10% restocking fee may apply.
• Refunds may take additional time to process depending on your bank or card issuer.