Return & Refund

Return & Refund Policy

1. Cancellations

• Orders placed more than 24 hours ago cannot be canceled.

2. Return Policy

We aim to provide you with high-quality, carefully crafted products and clearly outline our policies to ensure transparency and trust.

Please note that all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and processed. This policy helps us maintain exceptional quality control and provide unique, handcrafted dresses tailored specifically for you.

Measurements:
To ensure the best fit, please carefully review the size chart and measurements provided on each product page before placing your order. If you are unsure or have questions regarding sizing, please contact our customer support team prior to ordering.

Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact our customer support immediately upon receipt, providing clear photographs and a detailed description of the issue. We will review the matter promptly and offer an appropriate resolution, which may include replacement or other corrective measures.

If you have any questions or concerns regarding our return policy, please reach out to our customer service team at service@viniodress.com

Thank you for understanding and supporting our commitment to quality craftsmanship.