Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to service@viniodress.com.
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- General Questions
- Size & Customizations
- Payments & Policies
- Returns & Exchanges
- Shipping & Delivery
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 6-12 hours!
General Questions
What sizes do your dresses come in?
We offer dresses in sizes ranging from US0-US26W. For custom sizing, simply provide your measurements at checkout.
Do you offer custom sizing or alterations?
Yes, please leave the order note at checkout or contact us to submit your requirements.
Why are your dresses so cheap?
Our dresses are affordable because we focus on providing high-quality designs directly from our workshop without the extra costs of middlemen or retail markups. We also use efficient production processes to ensure you get beautiful dresses at an excellent value. Rest assured, affordability doesn’t compromise the quality of our craftsmanship.
Why are your dresses so expensive?
Our pricing reflects the premium fabrics, detailed embellishments, and expert tailoring that go into each dress. Additionally, we offer custom sizing and personalized design options to give you a one-of-a-kind look. This level of care and quality ensures your dress stands out for your special occasion.
Size & Customizations
Can I customize the design of my dress (e.g., add sleeves, change neckline)?
Yes!
You can request changes like color, length, or added embellishments.
Customizations may require extra time and cost.
Do you offer plus-size or petite customizations?
Yes,please order the CUSTOM SIZE and leave your measurements in the note.
How do I provide my measurements for a custom dress?
Add to cart, then go to your cart page to write the note in the cart note box and process checkout.
What is the additional cost for customizations?
No surcharge for CUSTOM SIZE in standard measurement range. A certain surcharge might be applied for plus size measurements.
Can I request a different color or fabric?
Yes, please go to our Color Chart or contact us and we wil confirm the details.
Payments & Policies
What payment methods do you accept?
We accept credit cards and PayPal.
Do you offer payment plans or installment options?
Yes, if you use PayPal. You can split the payment in 4 with interest free.
Are there any hidden fees (e.g., taxes, customs, or duties)?
We strive for full transparency in our pricing. The cost of the dress and standard shipping is clearly outlined at checkout. However, additional fees such as taxes, customs, or duties may apply depending on your location and local regulations. These charges are typically determined by your country’s customs office and are the responsibility of the buyer. If you’re unsure about potential additional costs, we recommend checking with your local customs authority for more information.
Can I cancel or modify my order after it has been placed?
Order placed within 24 hours can be canceled. However, orders can not be canceled or modified once the processing has begun.
Do you offer discounts for bulk or wholesale orders?
Yes, we provide discounts for bulk orders and distributors, such as dresses for groups of friends or school events. Contact us for more details.
Returns & Exchanges
What is your return and exchange policy?
We accept returns or exchanges for standard-sized(US2-12) dresses within 7, as long as the dress is unworn and in its original condition.
Custom orders are non-refundable.
Can I return a customized dress?
No.Custom orders are non-refundable.
What should I do if my dress arrives damaged?
Please contact us immediately with photos of the damage, and we’ll resolve the issue with a replacement or refund.
Shipping & Delivery
Where do you ship from?
All dresses will be shipped from China by DHL or UPS express.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs vary by location, and additional customs fees may apply.
How long does it take to receive my dress?
Our standard processing time is 7–25 days, and shipping takes an additional 5–7 days. Rush options are available for an additional fee.
Do you offer rush delivery options?
Yes! Please enter your event date at checkout page and select rush delivery shipping method.
Can you ship my order in time for my event?
Yes! Please share your event date when placing your order, and we’ll confirm if your dress can be delivered on time.
